This policy explains how refunds and cancellations work for Passaroo Premium and Pro subscriptions purchased via the Apple App Store or Google Play.
All Passaroo subscriptions are non-refundable except where required by the Australian Consumer Law (ACL) or by the platform rules of the Apple App Store or Google Play.
Cancelling your subscription stops it from auto-renewing at the next billing cycle. You keep access to your paid features until the end of the current billing period. Cancellation does NOT refund the current billing period.
To avoid being charged for a new billing period, cancel at least 24 hours before the renewal date. Subscriptions are managed by Apple or Google — Passaroo cannot cancel a subscription on your behalf.
Refund requests for in-app purchases are handled by Apple or Google — not Passaroo.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If Passaroo has a major failure that cannot be reasonably fixed, you may be entitled to a refund or replacement. Contact app.hrsupport@gmail.com to raise an ACL claim.
Accounts found to be engaging in abuse — including bot traffic, scraping, account sharing, attempts to bypass rate limits, fraudulent chargebacks, or violation of our Terms of Service — may be suspended without refund.
Pro is marketed as “Unlimited Practice Exams” but is subject to fair-use protections (currently 50 exams/week, 200 AI tutor messages/day). Hitting these caps is not grounds for a refund.
Promotional credits and coupon codes are non-transferable, have no cash value, and may not be combined unless explicitly stated.
For questions about this policy email app.hrsupport@gmail.com. Please include your account email and (if relevant) the App Store / Play order ID.